Managed IT Services
IT support that gets smarter with every ticket.
Aunalytics delivers managed IT powered by MIKE, the AI agent for IT teams.
Your support is faster, more consistent and always backed by people, making sure you stay up and running.
The Problem We See Today
Great IT support shouldn't depend on who picks up the ticket
In most environments, the quality of an answer rides on which technician responds and what they happen to remember. That’s how fixes drift, context gets lost, and small issues become outages.
Answers depend on the tech
The same request gets a different resolution depending on who is on shift and what they remember about your environment.
History lives in someone’s head
Your environment's quirks and special instructions sit in an email thread or a person's memory, until they're missed.
Problems surface too late
Recurring issues like disk space are found only after something breaks and user opens a ticket.
Meet MIKE: The AI agent built into your IT support
MIKE works inside our service desk, equipping our team to solve inbound tickets faster with full context on your environment.
Faster fixes, less downtime
Issues are diagnosed the moment they arrive, so a broken laptop or locked-out login gets resolved quicker. There’s also fewer back-and-forth interactions.
Accurate resolutions, every time
Common requests are matched to a standardized, tested fix instead of a best guess. This means we get the right answer, faster.
Caught before you notice
Recurring problems are resolved proactively and often before you would’ve opened a ticket.
How it Works
From inbound ticket to resolution, in real time
Every ticket is read the moment it lands. Whether it’s from a phone call, portal, or an email. Nothing waits in a queue.
Ticket In
Step 1 | Read on arrival
Every inbound ticket reaches the service desk and is read the moment it lands, so you see faster acknowledgement from the first interaction.
Team Member analyzes with MIKE's help
Step 2 | Review with context
With MIKE’s help, the team member cross-references the ticket against past tickets, your documentation, monitoring data, and Aunalytics standards in seconds.
Resolve or Route
Step 3 | The right outcome
Routine issues are resolved with an audit trail. Complex issues route to the right engineer with full context, evidence, and next steps attached.
Why It's Different
Typical IT support vs. Aunalytics,powered by MIKE
What we Manage
Three ways we take IT off your plate
We operate our own network across the Midwest, which means direct control and accountability.
Cloud, Network & Data Center
Scalable infrastructure built on platforms and managed by engineers, all sized to your business and your industry
Managed IT Services
Front-line support, enhanced with AI, with 24/7 NOC and SOC coverage. Specialized engineers across network, server and client environments, and a proactive automation team.
Security & Compliance
Curated managed security in collaboration with the Aunalytics SOC, full vulnerability lifecycle management, and a security maturity journey built around your risk.
Our Core Offerings
Everything your environment needs, managed to the end
Managed Network
Continuous monitoring keeps your network running smoothly and resolves issues before they cause downtime.
Servers & Infrastructure
Proactive maintenance and secure management free your team to focus on the business.
Security
Firewalls, intrusion detection, and managed patching protect your from evolving cyber threats.
Workstations & Endpoints
Patching, monitoring, encryption, and remote support keep your team productive and protected.
End-User Protection
MFA, email security, and ongoing training to equip your team to spot and stop threats.
Backup & Recovery
Configured, monitored, and tested backup so your critical systems are recoverable
Built for Regulated Industries
Compliance built into the service, not added on
Our cloud and IT solutions align with your industry standards, and with the controls and documentation auditors and regulators expect.
We approach security and compliance as a continuous program, not a one-time project. As threats and rules evolve, your environment evolves with them.
12+
years of experience providingmanaged IT services
~300
team members, including data scientists, engineers, IT and security experts
24/7
monitoring and support from our engineers, backed by MIKE
Let's build what's next together.
We’ll show you what managed IT, enhanced by AI, can do for your business.
