Aunalytics Job Opening

Lead Engineer

Locations: South Bend, IN or Kalamazoo, MI
Type: Full Time

Position Overview

  • Do you enjoy a fast-paced environment with new puzzles to solve every day?
  • Are you sick of spending each workday doing the same thing over and over and over?
  • Do you wish that you could solve a wide range of technical challenges, instead of just focusing on one specific type of issue?
  • Do you love tech, but also enjoy working with people?
  • Do you want to learn new technologies?
  • Do you want to make an immediate impact and contribute to the success of a rapidly growing local company dedicated to taking care of their team members?

If you answered yes to any of these questions, you might be just who we are looking for!

As a Lead Engineer, you will work in a client-facing role to design, implement, troubleshoot, and maintain the critical IT infrastructure that our clients rely on.  You will also identify, research, respond to, and resolve complex technical problems and participate in the design and implementation of new solutions to make the environments even better.

Essential Duties and Responsibilities

  • Work directly with managed services clients to lead their IT environments to a balance of functionality and security
  • Document environments, backed by some of the industry’s top monitoring solutions
  • Provide general support to all clients as needed
  • Provide escalation support for Service Desk and Managed Services incidents, service requests, and changes
  • Ensure recurring / preventative maintenance plans are defined and implemented for managed services customers
  • Other duties as assigned

Preferred Skills

  • 3-5 years’ experience working with servers, networks, desktops, laptops, and troubleshooting networked environments
  • Strong background in Microsoft Office 365
  • Experience with Active Directory, software installation/removal, data backups/restores, antivirus/firewalls/security, Internet/networking/wireless connectivity
  • Experience with remote access, UPS’s, print servers and printer maintenance and repair
  • Excellent interpersonal, written, and verbal communication skills required. Prior communication with C+ level executives a plus
  • Resourceful in getting things done, self-starter, productive working independently or collaboratively – ours is a fast-pace entrepreneurial environment with performance expectations and deadlines
  • Share our values: growth, relationships, integrity, and true grit

What's In It For You?

  • Opportunity to work with a rapidly expanding tech company in the booming field of data science and cloud computing, alongside some of the brightest minds in the industry
  • Opportunity to work with cutting-edge technology in a casual, fun environment
  • Opportunity to be a part of a local company committed to making a difference in our community
  • Chance to work with a rapidly expanding tech company
  • Flexible schedule and paid time off
  • Free snacks and an unlimited supply of coffee
  • Social events such as happy hours, game nights, holiday parties, birthday celebrations, movie days, ice cream sundae bars, fancy coffee carts, company softball team, etc.
  • Competitive salary and benefits package including health, vision, dental, and life insurance