Aunalytics Job Opening

Client Success Advisor


Location: South Bend, IN
Type: Full-Time

Position Overview

As a Client Success Advisor (CSA), you are responsible for strategically supporting our clients, activating insights, developing action plans, & constantly enabling our solutions to deliver on our clients’ business objectives. You are seen as a client’s trusted partner; an industry expert with the ability to understand their unique business needs, provide them with a vision, technical insights, and domain knowledge to help them navigate their digital transformation journey through the use of our platform.

CSA’s will partner with other key members of the account team, specifically – Client Success Managers (CSMs), Relationship Managers, Service Delivery, & the technology team to ensure we are delivering and communicating value for our clients, throughout their lifecycle. You will build relationships with key stakeholders in the client’s organization to enable a broad understanding of their business & goals. CSA’s are responsible for creating client deliverables (presentations, business process enhancements, strategy recommendations, & updates, etc.) suitable for a diverse set of client audiences from senior executives to end users. You serve as an important source of information regarding client needs & feedback to our Product, Technology, Support, Sales, & Marketing teams– constantly improving our solutions & experience for the betterment of our clients.

Essential Duties and Responsibilities

  • You are the client’s advocate & champion throughout their journey with Aunalytics. You will be recommending, coordinating, & ensuring adoption of the right strategies & solutions to help clients rapidly realize their business outcomes. You must work cross-functionally to ensure client onboarding, retention, & total wallet share (increasing a client’s value year over year).
  • Design, develop, and implement an innovative strategic Client Success plan with client requirements to achieve client engagement & account growth
  • Provide technical acumen to fluently discuss solutions, subject matter domain, best practices, and strategies to achieve results
  • Develop key relationships to diversify client contact touch points (executive engagement) and interaction frequency
  • Help to document and share best practices in achieving client satisfaction, positive client references, and account growth/diversification
  • Serve as the first line of defense to mitigate issues and prevent negative client situations from arising, raising company awareness immediately to avoid deterioration of the client relationship, user satisfaction, or sales opportunities
  • Participate in quarterly business reviews and proactively develop client retention tactics
  • Assist with client/prospect questions, requests, trainings, demos, and presentations for the Sales team
  • Effectively communicate difficult situations to clients and internal stakeholders
  • Lead internal account team meetings, where the focus is on discussing current client activities, goals, project progress, & overall health of account
  • Facilitate collaborative team environment – We respect the knowledge, skills, ideas, & capabilities of each other. We play to our individual strengths (zone of genius) & cultivate our weaknesses to support our teams & clients. We acknowledge that our diverse skillsets collectively contribute to our success.
  • Take an active role in your development & participate in training resources made available to you; to continue to build a strong understating of Aunalytics Solutions and Services

Preferred Skills

  • Bachelor’s Degree
  • Align to our values: growth, relationships, integrity, and true grit
  • Ability to multi-task, set expectations, and effectively manage time
  • Strong organization skills and attention to detail
  • Excellent written and verbal communication skills, with a proven ability to communicate your ideas (verbal and written) so that team members and clients can understand them
  • Strong documentation skills; taking complex information & synthesizing it to make client-friendly materials/processes/deliverables
  • Strong project management skills; to balance a robust client load & accurately track each client’s unique needs, current statuses, & next steps through partnership with internal teams.
    Natural prober & active listener, with a constant lens of being in service to our clients – propagating that message throughout your internal partnerships (e.g. technical teams, operations, delivery, business, etc.)
  • Proactive & is constantly thinking beyond the current task at hand to ensure teams are optimizing our ability to serve clients, analyze a client’s question to understand the big picture – so we’re building a long-term solution vs. just solving for right now
  • Client centric, both internally & externally. Client Success is the hub of the wheel & the glue that can bring the broader group together to solve on behalf of a client
  • Resourceful in getting things done, self-starter, innovator, and productive working independently or collaboratively – ours is a fast-pace entrepreneurial environment with performance expectations and deadlines
  • Ability to learn quickly and contribute ideas that make the team, processes, and solutions better – with an eye on continuous improvement

What's In It For You?

  • Opportunity to work with a rapidly expanding tech company in the booming field of data science and cloud computing, alongside some of the brightest minds in the industry
  • Opportunity to work with cutting-edge technology in a casual, fun environment
  • Opportunity to be a part of a local company committed to making a difference in our community
  • Chance to work with a rapidly expanding tech company
  • Flexible schedule and paid time off
  • Free snacks and an unlimited supply of coffee
  • Social events such as happy hours, game nights, holiday parties, birthday celebrations, movie days, ice cream sundae bars, fancy coffee carts, company softball team, etc.
  • Competitive salary and benefits package including health, vision, dental, and life insurance

To apply for this job, email your resume and cover letter to careers@aunalytics.com.