Aunalytics Job Opening

Client Success Advisor, Cloud & Managed Services

Location: Prefer candidates within 30 miles of an Aunalytics office (South Bend, IN / Traverse City, MI / Kalamazoo, MI / Bellefontaine, OH). However, open to remote work for exceptional talent.
Type: Full-Time

Position Overview

As a Client Success Advisor (CSA), Cloud & Managed Services, you are responsible for strategically supporting our Cloud & Managed Services clients, activating insights, developing action plans, & constantly enabling our solutions to deliver on our clients’ business objectives. You are seen as a client’s trusted partner; an industry expert with the ability to understand their unique business needs, provide them with a vision, technical insights, and domain knowledge to help them navigate their digital transformation journey through the use of our platform.

CSA’s will partner with other key members of the account team, specifically – Client Success Managers (CSMs), Relationship Managers, Service Delivery, & the technology team to ensure we are delivering and communicating value for our clients, throughout their lifecycle. You will build relationships with key stakeholders in the client’s organization to enable a broad understanding of their business & goals. CSA’s are responsible for creating client deliverables (presentations, business process enhancements, strategy recommendations, & updates, etc.) suitable for a diverse set of client audiences from senior executives to end users. You serve as an important source of information regarding client needs & feedback to our Product, Technology, Support, Sales, & Marketing teams– constantly improving our solutions & experience for the betterment of our clients.

Essential Duties and Responsibilities

  • You are the client’s advocate & champion throughout their journey with Aunalytics. You will be recommending, coordinating, & ensuring adoption of the right Cloud & Managed Services strategies & solutions to help clients rapidly realize their business outcomes. You must work cross-functionally to ensure client onboarding, retention, & total wallet share (increasing a client’s value year over year).
  • Design, develop, and implement an innovative strategic Client Success plan with client requirements to achieve client engagement & account growth
  • Provide technical acumen to fluently discuss Cloud & Managed Solutions “solutions”, subject matter domain, best practices, and strategies to achieve results
  • Develop key relationships to diversify client contact touch points (executive engagement) and interaction frequency
  • Help to document and share best practices in achieving client satisfaction, positive client references, and account growth/diversification
  • Serve as the first line of defense to mitigate issues and prevent negative client situations from arising, raising company awareness immediately to avoid deterioration of the client relationship, user satisfaction, or sales opportunities
  • Participate in quarterly business reviews and proactively develop client retention tactics
  • Assist with client/prospect questions, requests, trainings, demos, and presentations for the Sales team
  • Effectively communicate difficult situations to clients and internal stakeholders
  • Lead internal account team meetings, where the focus is on discussing current client activities, goals, project progress, & overall health of account
  • Facilitate collaborative team environment – We respect the knowledge, skills, ideas, & capabilities of each other. We play to our individual strengths (zone of genius) & cultivate our weaknesses to support our teams & clients. We acknowledge that our diverse skillsets collectively contribute to our success.
  • Take an active role in your development & participate in training resources made available to you; to continue to build a strong understating of Aunalytics Solutions and Services

Preferred Skills

  • Bachelor’s Degree /equivalent in Computer Science, Computer Engineering, Information Technology, Informatics, or related field
  • 5 or more years IT experience, managed services experience a plus
  • Strong project management skills; to balance a robust client load & accurately track each client’s unique needs, current statuses, & next steps through partnership with internal teams.
  • Natural prober & active listener, with a constant lens of being in service to our clients – propagating that message throughout your internal partnerships (e.g. technical teams, operations, delivery, business, etc.)
  • Proactive & is constantly thinking beyond the current task at hand to ensure teams are optimizing our ability to serve clients, analyze a client’s question to understand the big picture – so we’re building a long-term solution vs. just solving for right now
  • Client centric, both internally & externally. Client Success is the hub of the wheel & the glue that can bring the broader group together to solve on behalf of a client
  • Excellent written and verbal communication skills, with a proven ability to communicate your ideas (verbal and written) so that team members and clients can understand them
  • Strong documentation skills; taking complex information & synthesizing it to make client-friendly materials/processes/deliverables

What's In It For You?

  • Opportunity to work with a rapidly expanding tech company alongside some of the brightest minds in the industry
  • Opportunity to work with cutting-edge technology in a casual, fun environment
  • Opportunity to be a part of a local company committed to making a difference in our community
  • Competitive salary and benefits package including health, vision, dental and life insurance and 401(k) plan

To apply for this job, email your resume and cover letter to