Aunalytics Job Opening

Service Desk Engineer (Tier 2)


Location: South Bend, IN
Type: Full-Time

Position Overview

As a Service Desk Engineer, you will work in a client-facing role to design, implement, troubleshoot, and maintain the critical IT infrastructure that our clients rely on.  You will identify, research, respond to, and resolve complex technical problems; serving as the second layer of support for clients who call the Service Desk with technical questions, concerns, and requests.

Essential Duties and Responsibilities

  • Working directly with managed services clients to assist in managing IT environments
  • Onboard clients, document environments, and setup monitoring and alerts
  • Provide general support to all clients as needed
  • Provide Tier 2 escalation support for Service Desk and Managed Services incidents, service requests, and changes
  • Ensure recurring / preventative maintenance plans are defined and implemented for managed services customers
  • Other duties as assigned

Preferred Skills

  • Bachelor’s of Science degree in Computer Science, Information Systems, or related field – or an equivalent combination of education and experience
  • 3-5 years’ experience working with servers, networks, desktops, laptops, and troubleshooting networked environments
  • Strong background in Microsoft Office 365
  • Experience with Active Directory, software installation/removal, data backups/restores, antivirus/firewalls/security, Internet/networking/wireless connectivity
  • Experience with remote access, UPS’s, print servers and printer maintenance and repair
  • Excellent interpersonal, written, and verbal communication skills required.  Prior communication with C+ level executives a plus
  • Resourceful in getting things done, self-starter, productive working independently or collaboratively – ours is a fast-paced entrepreneurial environment with performance expectations and deadlines
  • Share our values:  growth, relationships, integrity, and true grit