Aunalytics Job Opening

NOC Engineer


Location: South Bend, IN
Type: Full Time

Position Overview

As a member of the NOC team, this position provides troubleshooting and remediation for customer network support issues typically generated by Network/System monitoring and management tools. This role can consist of both field work and in-office phone and remote support. Hours may include 24×7 coverage and shifts that occur outside of business hours.

Essential Duties and Responsibilities

  • Remediation of assigned customer support requests which may include:
    • Network security/firewall issues—Internet access, VPN, DNS issues
    • Network switching/routing issues—Wireless network access issues
    • Network Server performance issues—Data/Voice circuit issues
    • Enterprise productivity/MS Office/Exchange/O365
    • Server based OS support/directory services—Complex End User Issues
  • Network and systems alerts and alarms such as:
    • Wide and Local Area Network Connections—Network Servers
    • Enterprise Backup Systems—Firewall Security
    • Enterprise Anti-Virus Systems—VOIP Systems
    • Utilizing remote monitoring tools to assist in proactive network/systems support
  • Participate in supporting Cloud and Data Center services such as:
    • Offsite Back up—Anti-Spam/Anti-Virus—Collaboration solutions
    • Virtual Servers/Cloud Hosting—DNS Administration
    • Email Encryption- Remote Desktop Gateway—Citrix
    • Equipment inspection—Smart Hands for Colocation
    • Data Center Inspection and Maintenance protocols—Facility Inspection Rounds
    • Data Center Check In/Escort and Security Procedures

Required Skills

  • Highly developed customer service skill set
  • Highly developed IT based trouble shooting and problem-solving skills
  • Ability to learn quickly and adapt to new technology
  • Ability to communicate clearly and concisely with customers
  • Ability to communicate clearly and concisely with technical team members
  • Ability to calmly handle conflict and mediate high-stress situations
  • Ability to work as part of a corporate team
  • Ability to foster a team environment, and to motivate and encourage others
  • Engineer level or Vendor certification preferred (i.e. MCSE, CCNP, MCITP)
  • College degree or ongoing education in related technology field preferred
  • Share our values: growth, relationships, integrity, and true grit